FAQ

Frequently Asked Questions (FAQ)

1. How can I place an order?
You can easily place an order by selecting your desired product, choosing the correct size, and clicking on “Add to Cart” or “Buy Now.” Then proceed to checkout and fill in your delivery details.

2. What payment methods do you accept?
We accept Cash on Delivery (COD), bKash, Nagad, and debit/credit cards for online payments. All online transactions are 100% secure and encrypted.

3. How long will delivery take?
We deliver all over Bangladesh within 3–5 working days. Delivery time may vary slightly based on your location and order volume.

4. Can I return or exchange a product?
Yes, you can. If you receive a damaged, wrong, or mismatched size product, you can request a return or exchange within 3 days of receiving your order. The product must be unused and in its original condition.

5. Do you offer free delivery?
We offer free delivery on selected products and promotional campaigns. Standard delivery charges may apply otherwise.

6. How can I track my order?
After your order is confirmed, you will receive a tracking ID through SMS or email. You can use that ID to track your delivery status.

7. Are your products original and high quality?
Yes, all Elyxian products are made with premium materials, ensuring durability, comfort, and style. Each pair goes through strict quality control before shipping.

8. How can I contact customer support?
You can reach us through our Contact Us page, send a message to our Facebook Page Elyxian, or email us at [your email address]. Our team is available 7 days a week to help you.